Taxi companies have been accused of offering false information to customers and of not properly tracking their vehicles.
The company Uber and rival Hailo are among those implicated in a string of recent reports that accuse them of scamming customers out of their money.
Amigo taxi and taxi solano are a new breed of online taxi apps which are being rolled out across Australia, and some customers have been found to be using them to pay for trips.
It has been claimed that customers of these taxi apps are being tricked into paying in cash by Amigo.
“The taxi industry needs to be better at getting to the bottom of things, to be more transparent, and to understand customers better,” a spokesman for Amigo said.
The company’s website warns customers that it has “zero tolerance” for “illegal activity”, and has also issued a warning against the use of its apps to scam people.
Read more: “We are not an authorised taxi company.
We are a digital marketplace and we do not operate in compliance with any local laws.”
Read More: Uber and Hailo accused of using fake taxi drivers, scams to steal customers’ money.
Uber, Hailo not responsible for false taxi driver claimsThe company says its apps only operate to provide customers with a ride and not to pick them up.
However, Uber and Hailos apps are widely used by people who are looking for rides.
In a statement, Uber said: “Uber does not condone the use or the selling of fake taxi licences or drivers to fraudulently pick up or deliver passengers.”
Hailo does not operate under the same fraudulent business model and does not provide any of the services Uber does.
Hailos drivers do not have to be licensed or licensed drivers are not required to be Uber or Hailo drivers.
“Hailoid says it “does not condone or encourage” the use by customers of its taxi services to “scam, steal or abuse customers”.
Hailing services are often criticised for charging people extra for the right to get to the destination they are looking to get on a given day, but the fact that these companies operate without a licence does not mean they cannot be scams.”
It is not surprising that people are finding the taxi industry dodgy and misleading,” Uber’s spokesman said.”
The Australian Taxation Office has been very clear that any company that offers false information or an offer of false information about a particular vehicle is not a legal taxi company and therefore, it is unlawful for a person to use their vehicle for a false purpose.
“Read moreThe Tax Office has recently launched an investigation into Uber and other taxi services after it was revealed that a number of people had used the apps to collect money.”
These services are used by thousands of people each year, and many of them are not aware of their right to collect from a vehicle and use it for their own personal benefit,” the Tax Office said.